Cancellation and Refund

Understanding Your Needs
At GCA Learning, we prioritize customer satisfaction and aim to deliver exceptional educational experiences. We acknowledge that unforeseen situations may arise, prompting a refund request. While course cancellations are not permitted once the service has commenced, we maintain a transparent refund policy to address your concerns fairly.

Refund Request Process
If you need to request a refund, please follow these simple steps:

• Email Request: Before 60 days of course commencement, send an email to team@globalcybersecurityassociation.com, outlining your refund reason. Be sure to include relevant course details for reference.
• Team Evaluation: Our dedicated team will meticulously evaluate your request, taking each case seriously and considering its unique circumstances.
• Refund Decisions: Based on the legitimacy and merit of your request, a partial refund may be issued.
• Refund Timeline: Upon acceptance of your request, we aim to process the refund within 30 days after the acceptance.

Refund Processing
Once your refund request is approved, we will promptly process it through your original payment method. Please note that the refund processing time may vary based on your bank or financial institution.

Our Commitment
Your satisfaction is our top priority. We are dedicated to providing valuable insights and high-quality learning experiences. Should course-related concerns arise, please don’t hesitate to reach out. We value your feedback and prioritize prompt issue resolution.

We remain committed to exceeding your expectations and supporting your growth throughout your learning journey.